Privacy Policy

1. Information We Collect

Information you provide directly

When you fill out a contact form, book a discovery call, or apply to work with us, we may collect:

• Full name and email address
• Phone number (if provided)
• Business information (store type, revenue, goals)
• Messages and communication history

Information collected automatically

When you visit our website, we automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referring URLs
• Device type (mobile, tablet, desktop)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule discovery calls
• Provide and manage our eCommerce automation services
• Send service-related communications and updates
• Send marketing emails (only with your consent)
• Improve our website and user experience
• Comply with legal obligations
• Prevent fraud and ensure website security

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — used to deliver relevant advertisements on Meta, TikTok, and Google

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

4. Third-Party Services

We use trusted third-party services that may process your data on our behalf:

• Calendly — for booking discovery calls
• Google Analytics — for website traffic analysis
• Meta Pixel — for ad tracking and retargeting
• TikTok Pixel — for ad tracking and retargeting
• Crisp — for live chat support
• Mailchimp / ConvertKit — for email newsletters (with your consent)

Each of these providers has their own privacy policy governing their use of your data. We encourage you to review their policies.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and business (under confidentiality agreements)
• When required by law, court order, or government authority
• To protect the rights, property, or safety of AutoPilot Ecom, our clients, or others
• In connection with a business merger, acquisition, or sale of assets (you will be notified)

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Contact form submissions: retained for 24 months
• Client records: retained for the duration of our business relationship plus 7 years
• Newsletter subscriptions: retained until you unsubscribe
• Analytics data: retained for 26 months (Google Analytics default)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted ("right to be forgotten")
• Portability — request your data in a portable format
• Opt-out — unsubscribe from marketing emails at any time
• Restriction — request that we limit processing of your data

To exercise any of these rights, email us at support@autopilotecom.co. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption on all data transmitted via our website
• Restricted access to personal data (only authorised team members)
• Regular security reviews of our systems and processes

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately at support@autopilotecom.co.

10. International Transfers

AutoPilot Ecom operates globally and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for all international data transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: